Hal Becker writes about sales leadership for the Cleveland Jewish News. He is a nationally known speaker on sales and customer service. He is the author of numerous business books including two national best sellers “Can I Have 5 Minutes Of Your Time?” and “Lip Service.” Hal’s newest book on sales is titled “Ultimate Sales Book” He can be reached at Halbecker.com.

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We all know that famous line from the movie, “A Few Good Men,” with Tom Cruise and Jack Nicholson. Jack Nicholson says to Tom Cruise, “You want answers?” to which Cruise replies, “I want the truth.”Nicholson fires back with, “You can’t handle the truth.”

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Too many salespeople worry about each of their month’s sales. So do businesses. Salespeople are saying, “Boy, I had a good month. I hope that I can do it again next month.” The manager might even say, “Hey gang, nice month. So, what is going to happen to our team next month?

My next book is not even written, but I have the title. The entire book is going to be written around the title. The publisher, who usually names the book (the author loses those rights when you sign a contract and give the book to the publisher), has the final word.

This one is really for the female readers, but the men can follow along since it affects them. Now that I have your attention, I need to ask you one question: Have you gone on a date, had a pretty nice time and the guy didn’t call you after a day or so? There is a reason for this. We sometim…

Every time I speak for a company and their employees on sales or customer service, I always hear, “Our industry or our business is a little different.” My answer is also always the same. “Every business is either for-profit or nonprofit, you either sell a product or a service, your best cust…

I received a call from the sales manager of a company in my hometown. It was a real treat because prior to that, I played golf with the CEO of the same company. We never met and were paired to play. He was a great guy, who was focused, and I could tell he had quite a bit of passion for his b…

Andy Sipowicz is a fictional character on the popular ABC television series “NYPD Blue.” Dennis Franz portrayed the character for it’s entire run. On the TV show, the Sipowicz character played as a drunken, racist goon with a heart of gold who was the moral core of NYPD Blue. Anyone who has …

The older I get, the more cynical I think I've become. I must be one step away from driving a Crown Victoria and I feel my pants creeping up higher and higher above my waist. I understand now why older people are crotchety. I have become one.

I visit this body shop regularly due to the fact that my family might be its best customer. I might even be on a retainer due to our scheduled and unscheduled accidents. Over the years, we have gotten to know each other quite well. 

What I am about to tell you has taken me a couple of decades to fully comprehend and put into practice. It is so simple and basic, I can’t believe it has taken me so long to see it this clearly.