PetPeople, a national chain of pet stores founded in Central Ohio and with 10 locations in Northeast Ohio, has spent the past 21 years serving local pet owners’ needs by being actively engaged with the community and focusing on customer service.
PetPeople was created by Columbus natives Mike and Trish Elkind to provide the kind of service they would want for their own pets and active engagement with the community, Terri Montigny, PetPeople’s community relations manager, told the Cleveland Jewish News.
“It’s all about relationships, it’s all about passion and learning and growth to keep growing, keep looking for that item that fills a need and to be involved in the local community,” Montigny said.
For instance, PetPeople has teamed up with brands that meet their customers’ needs. The company works with a food committee, which is made up of “associates from the field and our home office merchandise team,” Montigny said.
Through this process, the committee makes decisions about what items benefit the pets they serve. Currently, the committee only offers testing for dogs and cats. However, Montigny said PetPeople plans to expand the service in the near future.
Not only does PetPeople want to ensure its customers have the products they need, but that it is convenient to receive them, she said. The company offers same-day home delivery within 10 miles of any Northeast Ohio locations. Those locations include University Heights, Woodmere, Avon, Bainbridge Township, Brecksville, Hudson, Rocky River, Strongsville, West Akron and Canton.
“You can order online in the morning and we will bring it to your house that afternoon,” Montigny said. “We love that we can compete with online pet supply companies and offer an even better local experience.”
Despite PetPeople’s growth, with locations throughout the U.S., including Florida, Illinois and Georgia, the company remains loyal to Ohio through its charitable work in the Columbus area, Montigny said.
“Our stores are neighborhood stores, so we feel it’s important to support local organizations that love and support pets as much as we do,” Montigny said. “It truly is a passion of ours.
“In our most recent fundraiser, Hearts for Paws, our Columbus area stores raised $28,474.47 for Columbus Humane,” she added. “We are getting ready to launch our charity T-shirt – Give Paws – and the profits from the shirts sold here in Columbus will benefit Delaware County Humane Society, Columbus Humane, Cause for Canines, Central Ohio Pit Savers, Cat Welfare, CHA Animal Shelter, RESCUEDOhio and Stop the Suffering.”
The company will also begin to offer in-store events again as the COVID-19 pandemic begins to subside.
“As we are headed into our new normal as a community, many of our stores will be offering in-store events again,” Montigny said. “These include nail trims, adoption events and even demos. Starting in May, all of our events will be listed online at petpeople.com and we encourage everyone to check them out.”
Elizabeth Randolph is a freelance writer from Columbus.