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In my travels as a corporate speaker, I have conducted speeches or workshops for all types of companies or associations. Everywhere I travel, …

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Almost every day, I still have to correct words that salespeople use in their everyday communication with customers or clients. Even if I help…

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No such thing as “whatever it will be.”

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No such thing as being too nice, too genuine, too kind or too devoted to a friend or a customer.

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I am still amazed how companies continue to use scripts over the telephone for sales. It has never worked well. Don’t get me wrong, you might …