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I am still amazed how companies continue to use scripts over the telephone for sales. It has never worked well. Don’t get me wrong, you might …

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If you want a really quick lesson on selling, read the title of this article out loud to yourself. It’s so simple and we complicate this each …

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Selling is pretty simple when you look at the rules and strategies necessary to be a professional salesperson. Note, I use the word “professio…

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I did it and it feels great. Now, the key is to try doing this more often and with a clear and defined purpose.

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I am still amazed how poorly we get treated as customers. After writing my customer service book, “Lip Service,” in 1998, I though it had to g…

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• What do you think?: People love to give their opinions or advice. If you want them to think that you value their opinions, just say this. Th…

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Every new year we are supposed to make resolutions. Some are about losing weight, others are about working harder or even spending more time w…